Covid-19 Update 5/17/20 – Worry-Free COVID-19 Cancellation Policy adopted by The Mountain Guides

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5/17/20 – Worry-Free COVID-19 Cancellation Policy adopted by The Mountain Guides

May 18, 2020 | Posted in: JHMG


These are uncertain times, to put it mildly.  We know you want to climb and you want to get outdoors, but the risks associated with travel and in some cases financial uncertainty can make recreating a challenge.  We understand, and although we want to climb with you, your mental and physical health is our primary concern and we want to provide you with options.

For the 2020 Summer Climbing Season, we have adopted a new refund and cancellation policy.  Effective immediately.

If YOU need to cancel for any reason you have two options:

  1. Receive a 100% credit towards a future trip. Benefits include:
    • Priority booking
    • Locked-in pricing for 2021
    • No cancellation fee
  2. Receive a refund
    • $100 cancellation fee per participant.  Please know this is not a penalty.  This fee is an attempt to cover the investment that TMG has already made to run this trip.  Employee time, credit card fees, land management fees.

If The Mountain Guides cancels your trip or we ask you to not participate for whatever reason. You also have 2 options.

  1. Receive a 100% credit towards a future trip. Benefits include:
    • Priority booking
    • Locked-in pricing for 2021
  2. You will receive a full refund

If you have any questions, please do not hesitate to call/text us at 307. 733.4979 or send us an email at [email protected]


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