We always say that there are times to be budget-conscious and times when you want the best. Things like surgery, sky diving lessons, and mountain/rock climbing are times when you really don’t want to be looking for a bargain. But if you are looking for an adventure of a lifetime, with a well-trained, certified, and experienced guide service, you found one in The Mountain Guides. But these are just words. What sets us apart and what should you be looking for in a guide service?
Good question, we are glad you asked. First off – JHMG is the second oldest guiding service in the US. We have 48 Years of experience, which means that we have had time to refine our client processes, and risk management procedures and have emerged a well-oiled machine, that knows how to provide a high level of service and do it safely.
Second, JHMG is a National Park Service concessioner. Our National Park Service is scrupulous at vetting its concessioners. Not only do they pay close attention to our operations, but require visibility into our finances, insurance, hiring practices, environmental management practices, risk management practices, and customer satisfaction. In short. We are required to run a very tight ship and we go under review EVERY YEAR!!!! We welcome this scrutiny as an opportunity to make us better, and we apply this same high level of operation to every location we operate in. So you don’t just have to take our word for it, the National Park Service stands behind our integrity as a company.
In the end, however, we are a company of passionate people who live and breathe adventure. We understand that to be the best, we need to seek out the best people and offer them a home and a professional opportunity. All JHMG guides are employees, not subcontractors. They have retirement accounts, and workers comp and are paid as professionals. JHMG is also accredited by the American Mountain Guides Association. This means that our guides are not only vetted by an AMGA-certified guide, but many undergo rigorous certification by a third-party organization in the discipline that they guide.
But risk is part of what we do. So it is important that in the event of an incident, our guides are capable of delivering a high level of care. This is why all certified guides at JHMG are required to have at least Wilderness First Responder Medical training and many of our guides have gone on to get higher levels of medical training like Outdoor Emergency Care (OEC).
I hope that the picture that is being painted is one of a professional, experienced, and well-trained guiding company. But what about customer service? We know that your time is precious, and we appreciate that you have a choice in how you spend that time. That is why we take customer service very seriously. From the moment you contact us, you will be treated with respect and professionalism. Not just by our guides, but by the number of people who work behind the scenes to make sure that your adventure goes off without a hitch. We can’t control the weather, but we endeavor to make your experience everything you want it to be.
So, if you are looking for an inexpensive guiding service for a one-off adventure, we are probably not a great fit. But if you want a professional, experienced team of people who will work hard to give you the experience of a lifetime, then look no further than Jackson Hole Mountain Guides.