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Cancellations

All requests for cancellations and date changes must be submitted in writing by mail or email. Once we receive written notice that you are canceling your trip, the following fees apply.

If you cancel more than two months from the start of your trip, we will return your full deposit, less a $50 processing fee for single day trips and $70 for multi day trips.
If you cancel within 31 to 60 days of your start date, we will retain 50% of your deposit and refund the balance.
If you cancel within 30 days of your start date, or fail to appear, you are responsible for and will be charged/billed the full amount of your trip.

Climbing School Programs and One-Day Climbs
All requests for cancellations and date changes must be submitted in writing by mail or email. Once we receive written notice that you are canceling your trip, the following fees apply.

If you cancel more than 30 days from the start of your trip, we will return your full payment, less a $50 processing fee.
If you cancel 14 to 30 days before your trip, we will retain 50% of your payment and refund the balance.
If you cancel within 14 days of your start date, or fail to appear, you will be charged for the entire amount of your trip.

Avalanche Courses and Backcountry Ski Tours
All requests for cancellations and date changes must be submitted in writing by mail or email. Once we receive written notice that you are canceling your trip, the following fees apply.

If you cancel more than 30 days from the start of your trip, we will return your full payment, less a $50 processing fee for single day trips and $70 for multi day trips.
If you cancel 14 to 30 days before your trip, we will retain 50% of your payment and refund the balance.
If you cancel within 14 days of your start date, or fail to appear, you will be charged for the entire amount of your trip.

Cancellations by Jackson Hole Mountain Guides
JHMG reserves the right to cancel any program due to inadequate bookings, weather or route conditions, or for any other reason. If JHMG must cancel a trip, a full refund will be given. In such cases, JHMG is not responsible for expenses incurred by the client in connection with the trip such as airfare, car rental, equipment purchases, etc. If we cancel a trip, every effort will be made to reschedule. If we are unable to schedule another date, we will refund your payment. If JHMG elects to run an under-booked, group-rate trip, we reserve the right to modify or shorten the trip if you are the sole participant.

Date Changes

Waiting List

Trip Insurance

Anti-discrimination / Anti-harrassment / Anti-racist Policy

The Mountain Guides does not tolerate racist, sexual, or discriminatory harassment and takes all steps necessary to prevent its occurrence. The Mountain Guides does not discriminate on the basis of race, ethnicity, age, ability, veteran status, marital or domestic partnership status, sexual orientation, gender identity or expression, and/or other legally protected characteristics.

The Mountain Guides reserves the right to interfere in response to behavior that violates the policy, including intervening and requesting that a behavior change up through ending or canceling a trip. If a trip is canceled or interrupted due to a violation of this policy, no refund will be given and JHMG is not responsible for expenses incurred by the guests(s) in connection with the trip such as airfare, car rental, equipment purchases, etc.

DEFINITIONS
Here are some useful definitions to give context to this policy:

Protected characteristics are those personal traits, characteristics and/or beliefs that are defined by applicable law as protected from discrimination and/or harassment. They include race, creed, color, sex, gender identity or expression, age, national origin, ancestry, religion, physical or mental disability, veteran status, marital or domestic partnership status, affectional or sexual orientation and/or other characteristics protected by applicable law.

Discrimination is adverse treatment of an individual based on a protected characteristic, rather than individual merit. Examples of conduct that can constitute discrimination if based on an individual’s protected characteristic include but are not limited to:

Singling out or targeting an individual for different or less favorable treatment (e.g., more severe discipline) because of their protected characteristic.
Excluding an individual from program participation or from employment opportunities based on their protected characteristic.

Harassment is unwelcome verbal or physical behavior which is directed at a person based on a protected characteristic, when these behaviors are sufficiently severe and/or pervasive to have the effect of unreasonably interfering with an individual's programmatic experience, working conditions or living conditions by creating an intimidating, hostile, or offensive environment. Examples of conduct that can constitute harassment if based on an individual’s protected characteristic include but are not limited to:

Unwelcome jokes or comments about a legally protected characteristic (e.g., racial or ethnic jokes)
Disparaging remarks to a person or about a legally protected characteristic (e.g., negative or offensive remarks or jokes about a person's religion or religious garments)
All communications, including those conveyed electronically, such as by email, telephone or voicemail, text messaging, or social media or other internet use, that violate this Policy
Written or graphic material or iconography circulated or displayed that denigrates or shows hostility toward an individual or group because of race or other protected classification
Unwelcome sexual advances, requests for sexual favors, and verbal or physical conduct of a sexual nature (e.g., leering or whistling; brushing against anyone’s body; sexually suggestive or insulting comments; displaying sexually suggestive objects, pictures, or cartoons) when such conduct intends to interfere with an individual’s work performance, program participants’ experience, or creating an intimidating, hostile, humiliating, or offensive working environment

IF The Mountain Guides (e.g., Guides, Office Staff ) FEEL A PARTICIPANT HAS VIOLATED THIS POLICY, they are empowered to take immediate action:

Refuse to book a trip for a guest at the outset.
If they feel harassment or discriminatory behavior is unreasonably interfering with the programmatic experience, they will directly state that something is inappropriate and ask for behavior change.
If the individual does not cooperate, their participation may be limited (e.g. removed from a trip or experience), or the entire program/trip may be canceled altogether at any time.
They may contact office staff for intervention or support during the program.
Document the incident in writing and notify the JHMG office as soon as possible to follow-up with appropriate parties.

IF YOU FEEL YOU HAVE BEEN DISCRIMINATED AGAINST, HARASSED, OR RETALIATED AGAINST IN VIOLATION OF THIS POLICY:

Report your complaint to: Phil Powers, phil@jhmg.com

To make an anonymous complaint, you may mail a statement (with as much specificity as possible regarding who, what, where, and when) to the attention of Phil Powers, PO Box 7477 | 1325 South Highway 89 | Unit 104, Jackson, Wyoming, 83002

Concerns, reports of discrimination, harassment, or retaliation should be made orally or in writing and as soon as possible. The earlier the report, the easier it is to investigate and take appropriate remedial action. Remedial actions can include intervention by a Human Resources professional, other staff, or sometimes an outside party unrelated to The Mountain Guides, or, where facts are in dispute, an investigation. Making a false report or providing false information may be grounds for discipline in the absence of a good faith belief that the report/information is true.

PROTECTION AGAINST RETALIATION
The Mountain Guides prohibits retaliation against individuals who raise concerns of perceived discrimination or harassment or who participate in the investigation of any claim of discrimination or harassment. Retaliation is any materially adverse action that would dissuade a reasonable person from making or supporting a claim of harassment or discrimination.

CONFIDENTIALITY
The Mountain Guides will maintain the confidentiality of the complaint to the greatest extent possible, consistent with the goals of conducting a thorough and complete investigation and effecting any appropriate remedial action.

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